1. Shipping
Shipping Area: We currently ship within the United States.
Processing Time: Orders are typically processed within 1–2 business days (excluding weekends and holidays).
Shipping Time: Standard shipping usually takes 3–5 business days, depending on your location.
Shipping Fees: Shipping costs, if applicable, will be displayed at checkout before you complete your purchase.
2. Returns & Exchanges
Return Window: We accept returns within 15 days of delivery. Items must be unused, unworn, and returned in their original packaging.
Non-Returnable Items: For hygiene reasons, earrings and certain personal jewelry items cannot be returned unless they are damaged or defective upon arrival.
How to Request a Return: Please email [email protected] with your order number and the reason for your return. Our customer support team will provide return instructions.
Refunds: Once your returned item has been received and inspected, approved refunds will be issued to your original payment method within 15 business days.
Return Shipping: Original shipping charges are non-refundable. Customers are responsible for return shipping costs unless the item received is defective or incorrect.
3. Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and include photos of both the product and its packaging. We will review the issue and arrange a replacement or a full refund where appropriate.
4. Contact Us
If you have any questions about shipping, returns, or exchanges, please contact us:
Email: [email protected]
Company Name: NORTHVALE ENTERPRISES INC
Address: 707 17th St, Denver, CO 80202, USA